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A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior; specialized information technology and systems management; developing and using customer service databases; user surveys and other feedback mechanisms; strategic and performance planning and analysis; operations management; personnel supervision; and communications and marketing skills.
Northern Arizona University
Flagstaff, Arizona
Avg. School Cost:
$ 4,223 per year
(In-State)
$ 12,853 per year (Out-of-State) Delaware Technical and Community College-Stanton-Wilmington
Newark, Delaware
Avg. School Cost:
$ 1,956 per year
(In-State)
$ 4,890 per year (Out-of-State) Spanish Coalition for Jobs Inc
Chicago, Illinois
Most Popular Program: Administrative Assistant and Secretarial Science Program Cost: $ 4,465 Program Length: 720 hours Glen Oaks Community College
Centreville, Michigan
Avg. School Cost:
$ 2,176 per year
(In-District)
$ 3,230 per year (In-State) $ 4,250 per year (Out-of-State) Henry Ford Community College
Dearborn, Michigan
Avg. School Cost:
$ 1,368 per year
(In-District)
$ 2,688 per year (In-State) $ 2,880 per year (Out-of-State) Rochester Community and Technical College
Rochester, Minnesota
Avg. School Cost:
$ 3,742 per year
(In-State)
$ 7,484 per year (Out-of-State) Saint Louis Community College-Florissant Valley
Saint Louis, Missouri
Avg. School Cost:
$ 2,340 per year
(In-District)
$ 3,090 per year (In-State) $ 4,140 per year (Out-of-State) Saint Louis Community College-Forest Park
Saint Louis, Missouri
Avg. School Cost:
$ 2,340 per year
(In-District)
$ 3,090 per year (In-State) $ 4,140 per year (Out-of-State) Saint Louis Community College-Meramec
Saint Louis, Missouri
Avg. School Cost:
$ 2,340 per year
(In-District)
$ 3,090 per year (In-State) $ 4,140 per year (Out-of-State) Seattle Community College-North Campus
Seattle, Washington
Avg. School Cost:
$ 2,162 per year
(In-State)
$ 7,336 per year (Out-of-State) University of Wisconsin-Stout
Menomonie, Wisconsin
Avg. School Cost:
$ 4,745 per year
(In-State)
$ 15,078 per year (Out-of-State) |
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