Computer Support Services Colleges

If you choose to major in Computer Support Services, you’ll study hardware, software, networks, operating systems and even interpersonal communication. This program will prepare you to trouble shoot and solve software and hardware issues to assist clients and users through help desk support, customer service hotlines and more.

Most students in the Computer Support Services major, will enroll in a certificate program or associates degree program at a technical school, career college, community college, online school, 4-year college or university. That said, some college and university bachelor’s and masters degree programs are available, too.

To succeed in the Computer Support Services major, you’ll need great communication, analytic and problem solving skills since you’ll be explaining computer concepts and functionality to users. Being calm under pressure helps, too. As you can guess, being computer savvy and a quick learner is also important.

If you have these skills, you may be well suited for other Support Services majors including Computer Engineering Technologies/Technicians, Computer Installation & Repair, Computer Systems Technology and Computer and Information Sciences and Support Services.

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Choosing a Computer Support Services School

If you want to pursue a major in Computer Support Services, you have over 1,000 technical schools, community colleges, career colleges, online schools, 4-year colleges and universities to choose from. The best way to narrow down the field of prospective colleges and universities is to check out the computer labs including the software and hardware you’ll be trained on—it should be the latest. Programs that offer concentrations in particular areas such as network support can prepare you for better job prospects later on. And because your career will focus on relaying advice to customers, course requirements in communications or customer service are important.

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Computer Support Services Degree Programs

Many Computer Support Services majors enter a certificate program lasting 1 to 2 years. These programs along with 2-year associate career training degrees will prepare you to work as a help desk technician or technical support specialist. Most often, they’re offered at technical schools, career colleges, online schools and community colleges. Your education will include computer science courses covering operating systems, hardware, software and networks as well as customer service and interpersonal communication skills.

For students who want a 4-year education, bachelors degrees in Computer Support Services are also offered. These programs will build on shorter programs, adding more advanced computer courses and providing a general studies base. While not necessary for many support positions, a bachelors degree can entice employers or lead to higher salaries.

A few programs also offer masters degrees in Computer Support Services. Many students in these programs hold an undergraduate degree in another technology or computer science major and wish to gain expertise in Computer Support Services.

Computer Support Services Degree Programs:

Online Computer Support Services Degree Programs at Online Schools

If you want to earn an online degree in Computer Support Services, you’ll have no problem finding an online school. Technical schools, career colleges, 4-year colleges and universities all offer online degree programs in Computer Support Services. You can learn the basics of hardware, software technologies and customer service skills from your home computer. However, you can expect a list of necessary technology requirements for this online degree program.

Online Computer Support Services Degree Programs:

Online Computer Support Services Schools:

High School Preparation

If you want to study Computer Support Services in college, be sure to learn as much computer science as you can in high school. If your school doesn’t offer any look to local colleges and computer summer camps. Communication skills are key when offering customer support, so hone your verbal and written skills in speech, debate, drama and English classes now. Even science classes can provide necessary skills for Computer Support Service because they teach you to think logically.

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Popular Careers in the Field of Computer Support Services

The demand for Computer Support Services will continue to grow, providing excellent job prospects to degree-holders of all levels. Most Computer Support Services majors begin a career as a help desk technician or technical support specialist after gradation troubleshooting with users or customers either in person, via email or via phone. More advanced careers may also include repairing software or hardware, writing training manuals, training users in new systems and evaluating computer systems.

You can find jobs in Computer Support Services at software publishers, corporations or businesses, consulting, computer systems design, colleges, universities, technical schools and elementary and secondary schools. Typically, Computer Support careers are associated with annual salaries between $32,000 and $54,000. Those working for software publishers usually earn the most, while jobs at elementary and secondary schools yield wages on the lower end of the spectrum.

The demand for technicians who are experts in the field of cyber security will be highest, and so having that expertise can boost your earning potential. With experience or more education many Computer Support Services graduates can find career advancement by moving on to roles as computer security specialists or network systems administrators. Those with bachelors degrees may also qualify for managerial roles in Computer Support Services.

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